These case studies show how I translate operational complexity into product-like solutions, defining the real problem, designing systems and workflows that solve it, and implementing them in live environments.
Systems, workflows, decision-making, and the people required to make implementation succeed.
I start by diagnosing where the breakdown actually lives, systems, process, or people. Then I design the workflows, tools, and rollout needed to make the solution work in a live environment.
Designed and launched a labor planning framework that standardized scheduling, validation, and labor controls across 20 outlets, helping Snowbird’s F&B department reduce labor costs while improving operational consistency.
Operational process design, labor controls, validation workflows, and multi-unit adoption.
Led the transition from legacy POS systems to Square across Snowbird’s F&B operation, combining pilots, event-scale rollout, training, and structured post-launch support to modernize operations across 20 outlets.
Platform rollout, vendor coordination, infrastructure readiness, and support system design.
Built a centralized documentation and process architecture that gave managers one place to access SOPs, labor models, training materials, tipping policies, and operational process documentation across Snowbird’s F&B operation.
Knowledge architecture, process visibility, documentation systems, and operational governance.
Led system selection, checkout flow design, and implementation planning for The Nest, using throughput data, staffing needs, and physical space constraints to determine that Mashgin’s AI-powered self-checkout was the best fit for the restaurant.
Guest flow design, system selection, throughput planning, and operational decision-making.
Led a department-wide leadership and communication initiative by defining manager expectations, building an F&B-specific handbook, and creating a structured framework for one-on-ones and behavioral-based feedback to improve accountability and consistency.
Change management, manager training, communication systems, and scaling culture through repeatable behaviors.